Warranty & Repair (RMA)

For all warranty and non-warranty factory repairs, please call the Pratt & Whitney's Service Department at 800-371-7174 (press 7, then 3) or fill out our Contact Form and provide the following information:

Instrument model number
Instrument serial number
Brief description of symptoms and problems
Need for a Shipping Container
Return shipping address (including contact name)
Invoice address, contact name and telephone number

If the unit is found to be defective or in need of repair, a Return Materials Authorization (RMA) number will be issued. For maximum instrument protection, please use the original shipping container, shipping brackets, and packaging material. Empty Shipping Containers are available for purchase and are stocked for fast delivery. Packing instructions are included.

Shipping address for issued RMA numbers:

Pratt & Whitney Measurement Systems
66 Douglas Street
Bloomfield, CT 06002 USA
Attn: RMA #

Worldwide Sales & Support

North America:
   Tel: (800) 371-7174 (United States including Canada & Mexico)
   Email: sales@prattandwhitney.com
   Email: service@prattandwhitney.com
International / UK office:
   Tel: (exit code) +1 +860 +286-8181 x440 (South America, Europe, Asia-Pacific, Africa, Australia)
   Email: sales.uk@prattandwhitney.com
   Email: service.uk@prattandwhitney.com
Military Customer Technical Support: Tel: (860) 286-8181 x230

Standard Warranty

One-year warranty on all instruments manufactured by Pratt & Whitney Measurement Systems.
For all products, service requests will be accepted by phone and email during normal business hours. Pratt & Whitney business hours in the United States are 8:00 am to 4:30 pm EST, Monday through Thursday, and 8:00 am to 2:15 pm EST on Friday.
Next business day, overnight parts replacement during warranty period is available on Pratt & Whitney instruments, subject to restrictions.

Extended Warranty

For information and pricing on the terms and conditions of extended warranties, please fill out our Contact Form.

In-Warranty/Out-of-Warranty Policies

In-Warranty: All instruments manufactured by Pratt & Whitney is warranted to be free from material defects for one year and will be repaired at Pratt & Whitney expense, provided a Return Material Authorization (RMA) is requested within the warranty period. (Customer pays freight for returned instruments to Pratt & Whitney).
Out-of-Warranty: Pratt & Whitney will attempt to repair out-of-warranty instruments at an additional charge. In most cases, customers will be charged a minimum evaluation fee of $375 US (based on instrument type). This fee is waived if the quoted repair is approved. Customer is responsible for all shipping charges.

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